Visit our Practice
Southwell Dental Care
Tel: 01636 918202
Address: 70 Lower Kirklington Road,
Southwell, Nottinghamshire,
Nottinghamshire, NG25 0BH
GDC no 100008
GDC no 104800
GDC no 85136
• Car Parking
• Cycle parking
• Disabled parking
We are pleased to be able to offer ample car parking facilities on site. Our car park comprises of 9 spaces for patients and visitors with a dedicated space for any disabled patients
When we designed our practice with patient needs and comfort at the forefront of our minds. We created a step free access throughout the practice with space that marries both contemporary style with a relaxing and calming ambience.
The practice comprises of one fully compliant disabled access dental suite. Treatment rooms consists of latest dental chairs designed for optimum comfort. Surgery cleanliness and hygiene are paramount, the surgeries are cleaned thoroughly on a daily basis and in between patient’s appointments
Cleanliness and hygiene are paramount at the practice. Patients can rest assured of the very best standards of care in terms of decontamination. The practice boasts a modern central sterilisation unit, as set out in the government’s decontamination Best Practice Policy: HTM01-05. We have also invested in Washer disinfector and state of art Autoclave machines to ensure patient safety.
Watching your child suffer with toothache is a painful and upsetting experience. The main cause of toothache is tooth decay. And too often the main cause of tooth decay is too much sugar in the diet. Every time your child eats or drinks anything containing sugar, this sugar combines with the bacteria in your child’s mouth to form acid. This acid attacks their teeth for up to an hour after eating. It can damage their tooth enamel, causing a hole or ‘cavity’ to form. This in turn can lead to fillings – or even an extraction
Bring your baby to us for a check-up when their first tooth appears.
It is well recognized that oral health has an important role in the general health and well-being of individuals Taking good care of your mouth, teeth and gums does more than help ensure you have a bright, white smile. A healthy mouth and healthy body go hand in hand. Good oral hygiene and oral health can improve your overall health, Brush your teeth with fluoride toothpaste twice a day for about two minutes to help keep your teeth and mouth healthy.
Many of us become a little anxious before a dentist appointment but don’t be tempted to put off a dentist visit. If some treatment is needed, it will be less serious than if the treatment is put off.
You have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply). We also comply with the NHS Code of Practice on Confidentiality and we have a requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate. All of our staff contracts of employment contain a requirement to keep patient information confidential.
The provision of urgent care is included during surgery working hours and we aim is to see our patients within 24 hours. Please call 01636 918202 for urgent dental care. The emergency telephone number for out of surgery hours is 111.
If you are unable to keep your appointment please let us know as soon as possible so that we can use the time for another patient in need of dental care. Failed appointments not only waste NHS resources but also clinical time at the practice. If you miss 2 or more appointments and give less than 24 hours’ notice, we may not be able to complete your treatment or offer you NHS care in the future
For the safety of our patients, visitors and team this practice follows the latest guidelines and research on infection prevention. We comply with the [England: HTM 01-05 ‘essential quality requirements’. We take Universal Precautions for all patients, to minimize all of the known and unknown risks of cross infection. Decontamination We follow the latest decontamination guidelines from the Department of Health, England for new and used instruments. Stored instruments are protected against recontamination. The treatment rooms and all equipment are decontaminated appropriately between patients and at the end of every clinical session.
The practice is committed to complying with the Data Protection Act 1998 and the GDC Standards by collecting, holding, maintaining and accessing data in an open and fair fashion. The practice does not process any relevant ‘sensitive personal data’ without prior informed consent. Disclosure Of Information In order to provide proper and safe dental care, we may need to disclose personal information about you to your GP and other health professionals involved in your care, NHS authorities, the Benefits Agency. We will not share your data with anyone else without your consent. Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. In very limited circumstances as when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements. The Data controller is Mr.C.Sunkara , who is also the information Governance Lead and Ms. Ellen Bramley is the Data Protection Officer. You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you. We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. Information that we collect from you We may collect the following information about you: * Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address * Information about your dental and general health, including Clinical records made by dentists and other dental professionals involved with your care and treatment * X-rays, clinical photographs, digital scans of your mouth and teeth, and study models * Medical and Dental histories * Treatment plans and consent * Dates of your appointments * Details of any complaints you have made and how these complaints were dealt with * Correspondence with other health professionals or institutions * Details of the fees we have charged, the amounts you have paid and some payment details How we use your informtion To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you. We will share your information with the NHS in connection with your dental treatment. We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter. We may use your contact details to inform you of products and services available at our Practice. Sharing informtion Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with: * Your Doctor * The hospital or community dental services or other health professionals caring for you * NHS payment authorities * The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges * Debt collecting agency. We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies. Keeping your information safe We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this. We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer. Access to your information and other rights You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons. You can also request us to * Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change * Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment * Stop using your information – for example, sending you reminders for appointments or information about our service * Supply your information electronically to another dentist. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures Comments, suggestions and complaints Please contact Mr.C.Sunkara at the practice for a comment, suggestion or a complaint about your data processing on 01636 918202 or by writing to or visiting the practice. We take complaints very seriously. If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113. The ICO can investigate your claim and take action against anyone who’s misused personal data. This Privacy Notice is available at reception or by calling practice on 01636 918202
It is the aim of this practice to ‘Have a Clear and Effective Complaints Procedure’ by meeting the GDC ‘Standards for the Dental Team’ and to deliver good practice in complaint handling. If you have a complaint or concern about the service you have received from your dentist or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a NHS system for dealing with complaints, which adheres to national criteria. How To Make A Complaint Most problems can be sorted out quickly and easily, at the time they arise and with the person concerned. If your problem cannot be resolved this way and you wish to make a complaint, let us know as soon as possible - ideally, within a matter of days or weeks. This will enable us to establish what happened more easily. Complaints should be addressed to Practice Manager. We will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly and courteously. How We Deal With Your Complaint We will acknowledge your complaint within 3 working days and aim to have looked into your complaint within 14 working days of the date when you first raised it with us. we shall aim to: 1. Find out what happened and what went wrong 2. Enable you to discuss the problem with those concerned, if this is your wish 3. Ensure you receive an apology, where this is appropriate 4. Identify what we can do to make sure the problem doesn’t happen again Satisfactory Resolution of Complaints We hope that, if you have a problem, you will use our practice Complaints Procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to approach the NHS Commissioning Board, if you are dissatisfied with the result of our investigation. You should contact the following: NHS Commissioning Board, PO BOX 16738, Redditch B97 9PT or Telephone: 0300 311 22 33
Dental unit waterlines undergo disinfection, flushing and maintenance to minimize the risk of bio-contamination. Practice water is inspected and tested as necessary to maintain water quality. The practice takes all reasonable measures to minimize the risk of exposure of staff, patients and visitors to legionella in accordance with existing guidance. The practice carries out regular legionella risk assessment, water tests and audits. Flushing of hot and cold water outlets is routinely undertaken by the practice, the water management procedures are followed. Staff Training Each member of the team undergoes regular training and review and has a responsibility to ensure a safe working environment for all. Training includes the principles of infection prevention, the use of decontamination equipment and materials, Medical emergencies and daily inspection and testing of equipment and the maintenance of records.
Southwell Dental Care
Tel: 01636 918202
Address: 70 Lower Kirklington Road,
Southwell, Nottinghamshire,
Nottinghamshire, NG25 0BH
Monday to Friday 09:00 - 17:00